Privacy Policy for Infokorp Varaždin d.o.o.

Last updated: 20.9.2023

1. Introduction

Welcome to Infokorp Varaždin. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we use your personal data when you use our website, interact with us, and use our accounting, payroll processing and tax services.

2. Important Information and Who We Are

Purpose of this Privacy Policy

This policy aims to give you information on how Infokorp Varaždin d.o.o. collects, processes, and protects your personal data through your use of this website and our services, in accordance with the General Data Protection Regulation (GDPR).


Infokorp Varaždin d.o.o., with its registered office at Kapucinski trg 5, Varaždin, Croatia, is the controller of your personal data. We have appointed a data protection officer (DPO) who is responsible for addressing any questions related to this privacy policy. You can contact our DPO at

3. The Data We Collect About You

We may collect and process the following data about you:

  • Identity Data: Including your full name, username, title, date of birth, and company position.
  • Contact Data: Such as your email address, billing address, delivery address, and phone numbers.
  • Transaction Data: Including details about payments to and from you, and services you have purchased from us.
  • Technical Data: Such as IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
  • Marketing and Communications Data: Including your preferences in receiving marketing from us.

4. How We Use Your Personal Data

We will only use your personal data for the purpose for which we collected it which include the following:

  • To register you as a new customer.
  • To process and deliver our services.
  • To manage our relationship with you.
  • To use data analytics to improve our website, services, marketing, customer relationships, and experiences.

5. Your Legal Rights Under GDPR

Under GDPR, you have rights in relation to your personal data:

  • The right to be informed.
  • The right of access.
  • The right to rectification.
  • The right to erasure.
  • The right to restrict processing.
  • The right to data portability.
  • The right to object.
  • Rights in relation to automated decision making and profiling.

To exercise any of these rights, please contact us.

6. Data Security

We have put in place security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We also allow access to your personal data only to those employees and partners who have a business need to know.

7. Third-Party Links

Our website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

8. Contact Us

For any questions about this privacy policy or our privacy practices, please contact our Data Protection Officer at

Last updated on 20.09.2023.

This Contract is by and between Infokorp Varaždin d.o.o., Kapucinski trg 5, Varaždin, Croatia (Infokorp) and the customer, as identified by executinon of this purchase (the Beneficiary).


General provisions

Article 1

The legal representative of the Beneficiary (Director) is the responsible person for cooperation and communication with Infokorp. She or he can nominate one other person who is designated for operational coordination with Infokorp.

For operational cooperation with the Beneficiary, Infokorp will designate one or more persons whom it deems appropriate to ensure the implementation of this Contract in the best manner. The Contracting Parties have the right to change the said persons without prior notice and consultation with the other party and shall inform the other party accordingly.

Beneficiary will inform Infokorp about addresses for official communication with Infokorp 

The official communications addresses of Infokorp are:

-       Infokorp Varaždin d.o.o., Kapucinski trg 5, Varaždin, Croatia

-       Phone: +385 42 305 145, +385 98 232 189


The Contracting Parties are obligated to ensure that the addresses for official communication are kept up to date and kept active.

The Contracting Parties are obligated to respond to the official communication within a reasonable time, which may not exceed 30 days.

Obligations of Infokorp

Article 2

INFOKORP agrees to provide the Beneficiary with services as outlined in the Scope of Service Table, detailed in Annex 1.

Article 3

Infokorp shall treat all documentation and information received during its engagement as confidential and proprietary to the Beneficiary and should not be disclosed or spoken about to anyone without the consent of the authorized person. This obligation is valid on an ongoing basis during and after the term of this contract.

Obligations of the Beneficiary

Article 4

The Beneficiary shall ensure that all documents provided are accurate, truthful, and reflect actual transactions.

Article 5

The Beneficiary is obligated to prepare the documentation for processing and to submit it to Infokorp customer portal within the submission deadlines specified in Annex 2. If the relevant documentation does not exist then the Beneficiary must notify Infokorp within the same deadlines applicable for the submission of the documentation.

Prior to delivery to Infokorp, the Beneficiary is obligated to confirm the authenticity in the prescribed manner, i.e. the documents must be authenticated and approved by the authorized person.

If the documentation is not submitted within agreed deadlines and on agreed way then the parties shall agree on one of the following ways:

-        Documentation will be processed in the next period

-        Infokorp will fulfil its obligations with corresponding delay

-        Infokorp will engage additional resources to fulfil obligations on time and invoice needed additional engagement.

Article 6

The Beneficiary is obligated to collect at least once a year all original documentation related to the processed and closed periods which might be submitted to Infokorp.

Limitation of liability

Article 7

This contract defines limitation of liability in cases of breach of regulations and possible damages incurred in connection with this as follows:

Beneficiary is responsible for:

-        his business decisions;

-        the truthfulness, correctness and completeness of the documentation;

-        timely submission of documentation;

-        losing documentation while it was with the Beneficiary;

-        familiarity with legal regulations related to tax calculation and its activity

-        acting contrary to regulations

-        keeping records.

Infokorp is responsible for:

-        correct processing of the correct documentation;

-        up-to-date processing;

-        compliance with the prescribed reporting deadlines if the correct documentation is submitted in a timely manner;

-        inaccuracy in entering data into the prescribed reports;

-        loss of documents received.

Commercial conditions

Article 8

The price of the service is stated in Annex 3.

Should the Beneficiary fail to adhere to the deadlines stipulated in Annex 2, Infokorp reserves the right to charge the additional costs thus incurred.

Article 9

All amounts in this contract are subject to VAT according to the Law on Value Added Tax.

Article 10

The Beneficiary is obligated to pay monthly fee. Monthly fee shall be charged and paid on a monthly basis starting on the proposed commencement date, and recurring monthly until terminated.


Once the debt has been settled, INFOKORP will continue processing, but the first processing results will be available at least 14 days after the debt is settled.

Zero tolerance policy on bribery and corruption

Article 11

Under no circumstances shall the Contracting Parties engage in acts of corruption, bribery, or accept illicit payments, and must constantly comply with the areas of the Criminal Code and the Law on the Prevention of Conflict of Interest, as well as other laws and regulations governing bribery and corruption.

Article 12

Infokorp will take all necessary steps to ensure that the Beneficiary fulfils the requirements of the previous article, including notifications to the competent authorities.

Final provisions

Article 13

The Beneficiary authorises Infokorp to list it as a Beneficiary of its services for promotional purposes.

Article 14

Each Contracting Party undertakes not to employ the employees of the other Contracting Party, to mediate in the employment of employees of the other Contracting Party with third parties, or to use the services of employees of the other Contracting Party in any way outside the relations defined by this Contract during the period of validity of this Contract and for a period of three years. upon termination of this Contract, except with the written consent of the other Contracting Party.

In the event of non-compliance with the preceding paragraph, the other Contracting Party shall have the right to claim damages in the amount equal to the last monthly invoice increased by six times.

Article 15

This contract is concluded for an indefinite period of time.

A termination period of three (3) months shall be set for termination of the contract, without obligation of the contracting party that had submitted it in written to state its reasons.

The agreement may be terminated earlier, by mutual agreement of both parties, and in case of significant non-compliance by one party, the other party may terminate it with a notice period of one month after the written request.

Either party may terminate this Contract immediately upon written notice without delay, without notice and without payment of any compensation if the other party or their agents are suspected of any fraud, dishonesty, bribery or other acts which will probably bring the first party or its employees to a bad reputation or is materially adverse to the interests of the first party.

The Contract shall be automatically terminated without notice if the Beneficiary does not fulfil its obligation to respond to official communication within the deadlines specified in Article 1.

Article 16

In the event of termination of this Contract, Infokorp will use the last month to process the documentation for the last paid period and prepare the documentation for submission to the Beneficiary. No new documentation will be accepted or processed in the last month. If the price of the service is defined on a monthly basis then the price of the service in the last month is equal to the average price of the service for the previous three months.

In the event of termination of this Contract, Infokorp shall, upon settlement of all obligations on the part of the Beneficiary, submit to the Beneficiary:

-        all original documentation still in the possession of Infokorp;

-        official digital processing results readable in the Microsoft Office application.

The Beneficiary is responsible for all original documentation which he does not take over from Infokorp after the termination of the Contract.

Article 17

Upon termination of this Contract, Infokorp will remove the Beneficiary's data from its IT systems in accordance with legal requirements and its internal data protection procedures.

Article 18

The Contract shall enter into force on the day of its signature and endorsement by both parties, and shall apply from commencement date.

Article 19

For any relations that are not regulated by this contract, the provisions of the regulations of the Republic of Croatia shall apply.

Article 20

Both parties enter into this contract in good faith and commit to resolving any disputes amicably, and if they fail to do so, contract the jurisdiction of the court in Varaždin.


Client’s obligation

Infokorp’s obligation

Incoming invoice and credit note


Linking to receipt and/or order


Delivery in pre-agreed digital format

Accounting numbering

Recording in the General Ledger, Logbook, Outgoing Invoice Book, Supplier Balance / Customer Accounts

Link to payment


Outgoing invoice and credit note



Sending outgoing invoice to the customer

Delivery in pre-agreed digital format


Accounting numbering

Recording in the General Ledger, Logbook, Outgoing Invoice Book, Supplier Balance / Customer Accounts

Link to payment


Calculation of VAT


Calculating and compiling the form

Delivery via e-Tax Administration

Recording in the General Ledger

Card compliance with Tax Administration

Communication with the clerk in the Tax Administration

Long-term assets and small inventory


Marking of long-term assets and small inventory on ingoing and outgoing invoices and other documents

Annual list of long-term assets

Annual list of small inventory

Accounting numbering

Posting transactions with long-term assets and small inventory to general ledger and supporting books

Calculation of depreciation of long-term assets

Correction of value of small inventory

Payment transactions

Entering payment orders

Payment approval

Delivery of XML statement file

Posting statements to general ledger and supporting books

Linking Payments to ingoing and outgoing accounts

Credit business (credits, loans, leasing)

Loan arranging

Delivery of Contracts and other credit information

Posting to the general ledger

Analytical credit monitoring

Reconcile records with the bank

Cash register

Creation of payment slips for payments rendered and payments received

Compiling Cashier's Report

Accounting numbering

Posting transactions to general ledger and supporting books



Retail Management of the cash register

Analytical management of credit and debit cards and other non-cash means of payment

Delivery of periodic recapitulations in the agreed format

Reporting Point-of-Sale Changes to the Retail Account Fiscalisation System

Posting Financial Recapitulations to the General Ledger


Calculation of salary

Keeping a daily record of working hours

Recapitulation of monthly working time records

Delivery of monthly records of working hours in the agreed digital format

Deciding on suspensions, bonuses, rewards, holidays, sick leaves, benefits and all other elements required to calculate pay

Delivery of the aforementioned decisions and all other elements necessary for the calculation of the salary in the agreed digital format

Uploading a payment file to Internet Banking

Authorize payroll payments on Internet banking

Delivery of pay slips to workers with receipt records

Change information on employee Tax cards

Initially set up the payroll process

Payroll calculation for workers by all receipts related to the current accounting period with calculation of mandatory contributions, taxes and surtaxes by default costs

Keeping records on credits per employee

Records of foreclosures per employee

Preparation and submission of JOPPD income calculation forms

Delivery of payment slips to one Beneficiary e-mail address

Creating a payment slip or payment file

Compiling recapitulation of the calculation

Developing a standard payroll posting

Final calculation of income tax with the last payment in the current year

Human resources administration (with salary calculation)

Conclusion of employment contracts

Termination of employment contracts

Delivery of employee master data in an agreed digital format


Preparation of employment contracts and annexes to contracts and termination of employment contracts

Keeping records of workers in accordance with the Rules on the content and manner of keeping records of workers

Keeping records of workers in accordance with internal policies and procedures of users

Registration and deregistration of workers

Registration and/or deregistration of workers' family members

Issuing various certificates to workers for the purpose of obtaining loans, child allowances, kindergartens and the like

Recording of vacation utilization

Calculation of Proportional Vacation and Reservation for Vacation

Issue decisions on the use of annual leave and paid leave

Other payments to natural persons - work contracts, royalties...

Concluding contracts on other payments

Delivery of information required to calculate other payments

Calculation of other payments to natural persons

Prepare and submit JOPPD forms for calculating other payments

Travel orders


Opening travel orders

Numbering of travel orders

Calculation of travel orders

Liquidation of travel orders

Payment of Travel Order

Posting Travel Order

Preparation and submission of JOPPD travel order form

Annual Reporting                               


Delivery of information for the preparation of annual financial statements

Delivering related events information to affiliated persons

Preparation of the Annual Management Board Report

Preparation of annual statistical reports (IUSL-IND-21, INO DEPT…)


Compilation of statutory annual financial statements of GFI POD for statistical purposes and public disclosure

Compilation of notes to the financial statements

Compilation of income tax returns

Compilation of affiliated persons events

Compiling a tax loss transfer form

Compilation of contributions for forests, tourist boards and monuments payment

Drawing up a decision on profit sharing or loss coverage

Preparation of the decision on establishing the annual financial report


Retention of documents after annual handover

Adoption of the accounting plan and accounting policies

Internal acts related to fiscalisation

Internal Document Liquidation Act

Internal Treasury Maximum Act

Foreign currency books

Intrastat reporting

Archiving documents

Keeping a book of decisions

Keeping a book of business shares

Keeping documents up to annual handover

Implementation of the accounting plan and accounting policies




Delivery of invoices and approvals


Once a week for the previous week, 10 business days before the deadline for submission of VAT return

Delivery of outgoing invoices and approvals


Once a week for the previous week, 10 business days before the deadline for submission of VAT return

Delivery of XML statement file


Once a week for the previous week, 10 business days before the deadline for submission of VAT return

Delivery of cashier's report and payment slips for payments rendered and payments received

10 business days before the deadline for submission of VAT return

Delivery of retail recapitulations in an agreed format

10 business days before the deadline for submission of VAT return

Delivery of other documentation required for VAT calculation

Once a week for the previous week, 10 business days before the deadline for submission of VAT return

Delivery of credit agreements and other credit information, as well as other contracts and documents that must be accounted for

Five business days after signature

Delivery of employee master data in an agreed digital format

Five business days before the payroll deadline


Delivery of monthly records of working hours in the agreed digital format

Five business days before the payroll deadline


Delivery of other elements required for the calculation of salary in the agreed digital format

Five business days before the payroll deadline


Delivery of information required to calculate other payments

Five business days before the deadline for calculating other payments

Delivery of inventory of fixed assets and small inventory

By 15.1.

Provide information for the preparation of annual financial statements and related party events

By 15.1.

Appendix 3 - Prices

3.1 Price of basic service as of September 2023

Prices of services are as follows (in EUR):

Basic service according to Appendix 1

listed on

e-registration/deregistration of workers

25 per activity

Change of data on workers' tax cards

25 per change

Assistant per hour


Payroll specialist/Accountant per hour


Auditor, tax consultant per hour


Partner/Manager per hour


Infokorp regularly adjusts its price list to reflect the movement of the average salary in the republic of Croatia, and the price of the service will be updated accordingly.

3.2 Hourly billed services beyond the scope of the Contract

All services not listed in Appendix 1 are not within the scope of the Contract. This applies in particular to:

-       Communication by phone, mail, in person and in other ways

-       Reconciliation of balances with customers, suppliers and other partners

-       Non-contracted reporting (banks, statistics, CNB…)

-       Waiting for the Beneficiary

-       Educating the Beneficiary and his staff

-       Research for the needs of the Beneficiary

-       Document sorting

-       Other jobs at the Beneficiary's request

-       Support in the introduction of a new information system or a new version of an existing system

-       Support for external and internal auditors

-       Cooperation in the supervision of the Tax Administration

-       Delivery

-       Linking copies of the invoices to the originals

-       Sending outgoing invoices to customers

-       Preparation of VAT refund documentation

-       Request for a VAT refund from passenger traffic

-       Entering ingoing invoices in the e-tax application unless the client's system is localized to generate the URA Book in the prescribed manner

-       Reporting by the Croatian National Bank

-       Preparation of documentation for obtaining or prolonging loan

-       Preparation of documentation for obtaining or monitoring leasing

-       Calculation of contractual or default interest

-       Reconsiliation of analytical records of software packages used by a Beneficiary with software packages used by Infokorp

-       Preparation of various certificates for employees

-       Linking tax and contribution payments to JOPPD (SNU application)

-       Checking the submitted working time records (detecting and correcting incorrect, incomplete or irrelevant entries)

-       Adaptation of the standard digital format for data exchange (IRA, statement, fixed and variable salary data…)

-       Adaptation of agreed format for data exchange at the request of the Beneficiary

-       Processing of submitted data after the deadline for submission of data

-       Preparation of sick leave reimbursement forms at the expense of the HZZO or the Ministry

-       Adjustment of the standard payment file as per the Beneficiary's instructions and/or specific requirements of the bank

-       Adjustment of standard payroll as per user instructions

-       Lines in the JOPPD form, which are not related to the calculation of salary, and are included in the JOPPD form with the salary

-       Rows in a separately created and submitted JOPPD form

-       Salary calculation simulation

-       Preparing and submitting an application for issuing a customer OIB

-       Report changes to the point of sale in the system for retail invoices fiscalisation


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